NI Service Programs for Hardware

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Save time and money when planning for system setup and maintenance by including a NI service program with your hardware purchase. NI service programs extend the included one-year warranty while offering additional time saving entitlements to help you avoid hassle, improve uptime, and maintain traceability at the lowest price. Service programs start at only a fraction of the hardware list price and can be tailored to meet your specific application needs.

Service Program Options

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Standard Service Program
Lower your total cost of ownership and avoid unplanned maintenance expenses.

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Premium Service Program
Improve uptime with a program that delivers faster turnaround times for repair and calibration.

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PremiumPlus Service Program
Collaborate with NI on a customized program that is tailored to meet your specific requirements.

Standard Service Program Premium Service Program Description Turnaround Time
Extended Repair Coverag checkmark_2010 checkmark_2010 NI restores your device’s functionality and includes firmware updates and factory calibration.Learn more <10 working days1 + standard shipping
System Configuration, Assembly, and Test2 checkmark_2010-1 checkmark_2010-2 NI technicians assemble, install software in, and test your system per your custom configuration prior to shipment. Learn more -
Advanced Replacement3 - checkmark_2010-3 NI stocks replacement hardware that can be shipped immediately if a repair is needed.Learn more <1 working day + express shipping
System Return Material Authorization (RMA)2 - checkmark_2010-4 NI accepts the delivery of fully assembled systems when performing repair services. Learn more -
Optional Calibration Plan (Additional Cost) Standard Expedited4 NI performs the requested level of calibration at the specified calibration interval for the duration of the service program.Learn more Standard: <10 working days + standard shipping Expedited: <3 working days + express shipping

Note: You can choose three- or five-year program durations for both Standard and Premium Service Programs. You can also customize the program duration if needed. Contact your NI sales representative to learn more about customizing your service program.

  1. Applies to non-RF products only. Standard extended repair coverage for RF products is <15 working days + standard shipping.
  2. This option is available for NI PXI, CompactRIO, and CompactDAQ systems.
  3. This option is not available for all NI products in all countries. Contact your local NI sales engineer for more information.
  4. Expedited calibration is only available for the traceable calibration level.

PremiumPlus Service Program
NI can customize the offerings listed above or offer additional entitlements such as on-site calibration, custom sparing, and life-cycle services through a PremiumPlus Service Program. Contact your NI sales representative to learn more.